Refund Policy
Our Commitment to You
At Vitality Health, we aim to provide high-quality care to all our patients. This policy outlines when refunds are available for our services. While we strive to be fair, please understand that medical services involve costs for staff and resources. We encourage you to read these terms carefully before scheduling your visit. If you have questions about a specific charge, please reach out to our billing office directly. We are here to support your health journey and ensure a clear financial relationship.
Appointment Fees & Changes
Care depends on timely attendance. If you cancel or reschedule at least 24 hours in advance, you are eligible for a full refund of any prepaid fees. Late cancellations or no-shows are non-refundable as that time was set aside for your care. For health programs or bundles, refunds are calculated based on the unused portion minus a processing fee. Telehealth visits follow the same rules as in-person visits. Once a medical service or consultation has been completed, it is no longer eligible for a refund.
Processing Your Refund Request
To request a refund, please contact our support team via email. Approved refunds are issued to your original payment method within ten business days. Administrative fees and missed appointments remain non-refundable. Note that this policy may change without notice.